Elite Maintenance Services Group, Australia Wide With Pride
These terms apply to the pest control services Elite Pest Control provides. By booking or authorising work, you accept the terms below. They sit alongside, and never reduce, your rights under the Australian Consumer Law.
Access and preparation
We can only treat what we can reach. Please make sure the rooms to be treated are accessible on the day, and tell us in advance about any area needing an induction, a permit, a key collection or an escort.
- Clear benches and floor edges, put food and pet bowls away, and vacuum carpets where fleas are the problem.
- People and pets must be out of the rooms being treated and stay off treated surfaces until the technician says they are dry.
- Where a flea treatment is booked, the pet must be treated through a vet on the same day, or the result cannot be guaranteed.
Health and safety
We use registered products applied as their labels direct. Tell us before we start about anyone in the household who is pregnant, asthmatic or chemically sensitive, about aquariums and birds, and about food preparation areas and stock on a commercial site.
Treatment results
- A treatment deals with the pests present and their harbourages at the time of treatment. Activity normally drops over the following days as the product reaches them; some pests may be seen for a short time afterwards.
- A treatment is not a guarantee against pests arriving later from outside the treated areas, from neighbouring properties or on a pet, and it does not cover pests we do not treat (termites, rodents, bed bugs, wasps).
- Written confirmation of the date, rooms and treatment type is provided on request, including for end of lease work.
Pricing, quotes and variations
- General pest treatment is from $77 per room; flea treatment and ant treatment are from $88 per room, each for an internal and external treatment.
- A quote is based on the rooms, pests and conditions described to us. If the rooms, pest or conditions found on the day differ materially, the price may be adjusted, and we will tell you before continuing.
Cancellations
Please give us reasonable notice if you need to reschedule. A fee may apply where we attend as arranged and cannot begin work, for example because the property is inaccessible or has not been prepared.
Payment terms
Invoices are payable on the terms stated on the invoice. A late-payment surcharge may apply to overdue invoices. For non-payment we may engage a debt collector, with costs borne by the customer.
Liability
We carry appropriate insurance, including $20 million in public and products liability cover. Subject to your rights under the Australian Consumer Law, we are not responsible for pre-existing damage, for pests in areas outside the agreed scope, or for loss arising from preparation instructions not being followed.
Your rights under Australian law
These terms sit alongside, and never reduce, your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Last updated: November 2026
General Pest Control
