Elite Maintenance Services Group, Australia Wide With Pride
Elite stands behind the quality of every job. Our technicians are police-checked and fully insured, and we warrant the workmanship of the treatments we perform.
What this warranty covers
We warrant that the treatments we carry out, general pest, flea and ant treatments inside and out, are performed with due care and skill, by trained technicians, using registered products applied as their labels direct.
If, within a reasonable period after we complete the work, the pests we treated remain active in the treated rooms and our preparation and care advice was followed, we will return and re-treat the affected rooms at no additional cost to you.
What this warranty does not cover
This warranty applies to our workmanship only. It does not cover:
- Pests we do not treat (termites, rodents, bed bugs, wasps), or rooms and areas outside the agreed scope of work;
- Pests arriving after the treatment from neighbouring properties, on a pet, or in goods brought into the building;
- A flea treatment where the pet was not treated through a vet on the same day;
- Issues caused by third parties, the property owner or occupier, or failure to follow our preparation or care advice, including washing treated surfaces;
- Pre-existing damage, hidden defects or conditions, or materials and goods supplied by others.
How to make a claim
Contact us with your job details and a description of the issue. We will assess the work and, where it falls within this warranty, arrange to re-treat. Documentation of the original service is available on request.
Your rights under Australian law
This warranty is a warranty against defects provided in addition to the consumer guarantees you are entitled to under the Australian Consumer Law. Nothing in this warranty limits or replaces those rights.
These terms sit alongside, and never reduce, your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Last updated: November 2026
General Pest Control
